Hotline & Training

Hotline for customers with a Serviceplus contract

As a Serviceplus customer, you receive free hotline support. You also have the advantage of being able to reach our emergency service on Saturdays and on non-standard national holidays.

Hotline for customers without a Serviceplus contract

During the first three months after purchase, you can use a free hotline service. After this, we offer a hotline that is subject to a fee.

  Support Deutschland / Österreich / ROF

Nemetschek Engineering
CAD Fertigteilwerke

Tel: +43 662 423377
Fax: +43 662 434800 610
E-Mail: hotline_ftw@nemetschek.at






Training

Together with you, we formulate a training plan, which ensures the orientation of your staff and smooth-running production. In doing so, we deal individually with your staff and attach importance to the optimum fulfilment of your expectations.

Of course, in a first step, Allplan needs to be conveyed. But, what is particularly important is to explain the background to you, bring across standards and thereby become efficient, as quickly as possible.

What we do for you:

  • Free initial consultancy with formulation of a timetable and work plan. 
  • Preparation of the catalogues for planning and production (trusses, round steel, mats, types of reinforcements, installation parts, symbols, title blocks, etc.) 
  • Setting up the software user-appropriately, in relation to the respective “office culture” and adapted to company-specific requirements 
  • Creation and testing of the machinery data and central computer data 
  • Consultancy for required or requested programme adaptations 
  • User training and subsequent training (after a training phase of 1-3 weeks) 
  • Support and service with remote maintenance sessions via the Internet 
  • Download services
 

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